Heavy rain, a failed sump pump or a burst pipe can leave inches of water downstairs. We help remove the water, dry the space and document the damage so you can move forward.
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A few quick steps help protect your home and family.
If water is near cords or outlets, stay out and call us.
Lift photos, papers and valuables off the floor if it is safe.
Photograph the water line and damage before anything is moved.
The sooner drying starts, the less damage to walls, floors and belongings.
A basement full of water is overwhelming. Tell us what happened, and we’ll help you sort out what comes next.
Basements in the Chicago suburbs and Northwest Indiana usually flood for one of a handful of reasons: – Heavy rain on saturated ground. When the soil can’t take any more, water pushes in through wall joints, cracks and window wells. – A sump pump that can’t keep up or loses power. Storms that knock out electricity are the same storms that fill the pit. – A plumbing or appliance leak: a water heater, a washer hose or a supply line that gives way.
Knowing which one it was matters, both for the cleanup and for your insurance conversation.
If the water came up through a floor drain, tell us when you call.
Whoever insures your home, we document the damage and meet your adjuster on site. Your claim is between you and your insurance company.
Company names are trademarks of their respective owners. Vantage is not affiliated with these companies.
Unfinished basements usually dry faster. Bare concrete and open framing let air move, and there’s less to remove.
Finished basements hide water. It wicks up drywall, settles under flooring and collects behind baseboards and paneling. Readings, not guesses, decide what has to come out.
After the water is out, a few quick checks help you understand what happened: – Sump pump: Did it run? Is the discharge line clear and pointed away from the house? Was the power out? – Floor drain: Did water come up through it, or flow toward it? – Window wells and downspouts: Are they holding water against the foundation?
The EPA advises drying water-damaged areas and items within 24–48 hours to prevent mold growth, which is why a basement that only looks dry still gets measured. (Source: EPA)
Policies treat basement water differently depending on where it came from: rising groundwater or a burst pipe. Check your policy and talk with your insurer.
Illinois homes: We work with your insurance company. We document the damage and meet your adjuster on site, give you a written scope with photos and measurements, and help you understand the process. We are not a public adjuster, and your claim is between you and your insurance company.
Indiana homes: We work with your insurance company. We document the damage and meet your adjuster on site, write a line-item estimate, and submit documented supplements for anything missed. We help you understand the process, from the first reading to the handoff to your contractor. We are not a public adjuster, and your claim is between you and your insurance company. In keeping with Indiana law (IC 24-5-11-10.5), we never offer to pay, rebate or waive your deductible, and we don’t promise any payout.
My sump pump failed. What should I photograph? The pump and the pit, the waterline on the walls, the discharge line outside, and anything damaged. If the power was out, note when it went out and when it came back.
Can you dry a finished basement in place? Often, yes. We take readings first and remove only what can’t be properly dried; the rest dries in place.
See water damage restoration by town on the water damage page. (Don’t repeat the town list here.)
Financing available.
Vantage Storm Restoration · Contact UsAurora, Naperville & west suburbs: Call Us · South suburbs & Northwest Indiana: Call Us
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Then we set up your free inspection at a time that works for you.
Most inspections take about 45 minutes to an hour. We photograph the damage and walk you through it.
Written in plain language, with photos you can keep.
We work with your insurance company and show your adjuster the damage we documented.
One point of contact who knows your home.
Ask anything while we review the readings and photos with you.
We help you get it extracted and dried, with photos and moisture readings for your records, so you know exactly what was done.
Don’t let the cost of repairs keep your home exposed. Ask us during your free inspection and we’ll walk you through your options.
We serve homeowners across the west and south suburbs and Northwest Indiana. Choose your area to see local services.
Aurora, Naperville, Oswego, Plainfield and nearby. Siding, windows and gutters.
Crete, Chicago Heights, Steger, Park Forest, Homewood, Lansing, Kankakee, Bourbonnais, Bradley and nearby. Siding, windows and gutters.
Hammond, Munster, Highland, Hobart, Crown Point, Schererville and nearby.
We’ll answer your questions, help you understand your options and set up your free inspection. Financing available.
Prefer email? info@vantagestormrestoration.com
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